SHOPPING

SHOPPINGSERVICESCLIENTS
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Phantom Shopping, also known as mystery shopping, offers an unbiased research method of collecting data for the purpose of collecting custoexperience information. Phantom Competitor is a service which involves the Phantom Shopping Principle, but is carried out on any/all of your competitors, in a customer based approach. Phantom Voice is an evaluation assessment of all telephonic contact with a business. Phantom Incentive is a specialised incentive programme.		Phantom Training is customer service training based on Phantom Shopping results. This service can be provided by Phantom Group without a Phantom Program in place. Phantom Email is the evaluation of email techniques such as response time, the use of language and problem resolution. Phantom Web is a through evaluation of a business' website with strong focus on e-commerce. Phantom Integrity is an honesty check evaluation on a business' employees.