Phantom Group is a customer experience based auditing company. Phantom Group’s services allow companies to better manage customer relationships, track customer insight and facilitate improved service levels and customer satisfaction

Phantom Group employs a two-pronged approach to customer satisfaction:

• Phantom Shopping, and its ancillaries, and

• Customer Satisfaction Tracking

The two work together to increase retention, turnover, and ultimately increase profit margins. Successful Customer Contact Strategies are vital for the success of any organisation.